LinkTree Pvt. Ltd.
LinkTree is a BPO/KPO services company co-promoted by ICTC Group which offers business/knowledge process outsourcing on a broad range of services from customer relationship management, back office transaction processing, to industry specific solutions. The company was launched in June 2006 and is slated for exponential growth of at least 100% to 200%, every year.
Our vision is to make Nepal & LinkTree, truly the “Back Office to the World” by positioning LinkTree as a one stop outsource shop for BPO & KPO services, focusing on not just the global market but having a keen appetite for a large piece of the pie, of the Indian market for which Nepal is geographically and culturally poised, uniquely, to take advantage of.
Customer Interaction Services: LinkTree's customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis.
Customer Support: LinkTree helps organizations from diverse industries address customer service needs across various channels. These services are delivered across voice and non-voice media like e-mail and live chat. This practice focuses on:
• Customer support
• Order management
• Account support
• Billing, Quotes
• Renewals
• Directory assistance
• Order booking
• Retention
• Cancellation
• Debt recovery, etc.
Customer Acquisition : LinkTree provides telemarketing outsourcing services enabling your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to identify and convert the prospects.
IT Helpdesk : LinkTree's IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include:
• Level 1 and 2, multi-channel support across a wide range of shrink wrapped and LOB applications,
• System problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc.,
• Office productivity tools, support including browsers and mail,
• New service requests,
• Product usage queries,
• IT operational issues,
• Routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).
Back Office Services: LinkTree is well equipped to provide a wide range of back-office services freeing your organization to concentrate on its core competency.
Finance & Accountancy Services: LinkTree has a team specializing in various finance and administration works. Among other things, the team carries out the following services:
• Finance & Accounting Services
• Accounts reconciliation
• Accounts payable
• Billing reconciliation
• Clearing and settlements
• Liability processing
• Processing of refunds
• Adjustments and transfers
Administrative Services: LinkTree provides specialized administration processing services to organizations around the world. Examples of this service :
• Database reconciliation
• Mail dispatch
• Account opening & administration
• Writing and assembling of contracts
• Document Issuance
• Claims processing
• Account administration
• Correspondence management
• Service changes
• Documentation/records maintenance
• Correspondence/statement generation
• Customer data management
HR Back Office Processing: LinkTree carries out extensive HR back office work which is specialized yet routine work. This practice focuses on:
• Application processing
• Performance evaluation processing
• Prescreening of applications
• Payroll processing
• Employee suggestions / Complaint processing
Content Digitization:
With the dawn of the computer and Internet age, it has become imperative that most of the content in whatever form is digitized for easy access, processing and manipulation. LinkTree has specialized in converting content in various forms to digital media.
Data Entry: LinkTree has adequate manpower to enter from simple to highly complex data. Some of the examples of data entry are:
• Entering research outcomes
• Mark sheets
• Survey forms
• Indexing and Cross-referencing
• Archived data entry, etc.
• Customized OCR Solutions
Specialized Digitizaton: LinkTree also provides specialized content digitization services.
Examples of this service :
• Data capture/OCR
• Specialty scanning
• Color separations & corrections
• Page layout and composition
• Proofreading & editing
• Conversion to/from XML and PDF
• Repurposing source content for CD/ Web
Value Added Content Digitization: LinkTree is also developing expertise on content digitization processes such as:
• Raster to vector image services
• Voice to text (transcription) services
• Text to voice services
• CAD ( esp. AutoCad) designing & detailing
Finance & Accounting: • Completion of US & UK Tax Returns
• Book Keeping & Accountancy Services
